Proudly Canadian Owned.
delivery & setup
From comfort guarantees to in-home setup, here's everything you need to know about getting your new sleep system home, the calm, knowledgeable way.
we're here to help.
For anything to do with an existing order, delivery scheduling, order status, or general customer help, reach out and our team will get back to you.
Please include your invoice number so we can find your order quickly.
what to expect.
Our goal is to help you choose the right mattress the first time through the Sleepology Fit System™. We also understand that sleeping on a mattress at home is different from trying one in a showroom.
Select Sleepology mattresses include in-home comfort guarantees of up to 365 nights. Comfort-guarantee periods vary by mattress.
- Eligible mattresses must have a purchase price of $799 or more before tax.
- A minimum 30-night adjustment period is required before a comfort exchange can be requested. Your body needs time to adjust to a new sleep surface.
- An approved liquid-proof mattress protector must be purchased from Sleepology on the same invoice as the mattress and used from the first night.
- The mattress must remain clean, sanitary, undamaged and properly protected.
- Eligible comfort guarantees provide one comfort exchange.
- The replacement mattress must be of equal or greater value. If a higher-priced mattress is selected, the customer pays the difference.
- If Sleepology originally delivered the mattress locally, a $99 pickup and exchange delivery fee applies.
- If the original mattress was picked up by the customer, the customer is responsible for returning the properly packaged mattress and picking up the replacement.
- Special-order or custom mattresses, including personalized dual-comfort or split-top configurations, are final sale.
Local delivery is determined by Google Maps driving distance from Sleepology, 13062 St. Albert Trail NW, Edmonton. Addresses 40 km or less from the store are considered local. Deliveries beyond 40 km are quoted individually based on location.
| Local Service | Price |
|---|---|
| Mattress purchase $1,000+ (regular foundation may be included) | Complimentary |
| Mattress purchase under $1,000 | $99 |
| Any order containing an adjustable base or furniture requiring setup | $149 |
| Outside 40 km | Quoted individually |
The complimentary and $99 standard in-home delivery services include:
- Delivery to the room of your choice
- Unboxing and placement of the mattress and regular foundation
- Removal of delivery packaging
Orders containing an adjustable base or furniture requiring setup are subject to the $149 Delivery & Setup service, regardless of purchase amount. The charge applies once per delivery, not per adjustable base.
- Room-of-choice delivery
- Unboxing
- Assembly and setup
- Positioning
- Testing of applicable adjustable-base functions
- Removal of delivery packaging
In-stock purchases may qualify for same day delivery depending on order time, route availability and scheduling. Otherwise, we will arrange the next available delivery date that works for you. Customers receive a three hour delivery window and the delivery team will call ahead.
Delivery dates and times are estimates and may be affected by weather, traffic, product availability or circumstances outside Sleepology's reasonable control.
Old mattress and foundation removal is available with delivery for $30 per piece and is one-for-one with the corresponding pieces being delivered.
- One mattress delivered → up to one mattress removed for $30.
- One mattress + one regular foundation delivered → up to one mattress + one foundation removed for $60 total.
- Removal does not include unrelated furniture or additional pieces.
- Items presented for removal must be safe and sanitary for our delivery team to handle. Sleepology may refuse items that are wet, excessively soiled, infested or otherwise unsafe.
Store pickup is available at no charge. Our team will let you know when your order is ready.
- Payment must be verified before merchandise is released.
- Photo identification may be required.
- Customers are responsible for arriving with a suitable vehicle and appropriate tie-downs or securing equipment.
- Sleepology may assist with loading, but the customer is responsible for securing the merchandise and for transportation after it is released in good order.
Unused, regularly stocked merchandise may be returned or exchanged within 30 days of delivery or pickup when it is in original condition and packaging and accompanied by proof of purchase, subject to the exclusions below.
- Opened or used mattresses, pillows, mattress protectors, sheets, bedding and other hygiene-sensitive products. Eligible mattress comfort exchanges are governed separately by the Comfort Guarantee.
- Clearance and floor-model merchandise sold as-is.
- Products that have been altered, modified, damaged after delivery/pickup, or improperly handled, transported or installed.
- Special and custom orders.
Completed delivery, setup, removal and other performed service charges are non-refundable. Approved refunds are issued to the original method of payment.
Special and custom orders cannot be cancelled once the order has been placed. Due to the personalized or non-stock nature of these products, all special and custom orders are final sale.